Service Coordinator

About the role

The Service Coordinator reports directly to the Operations Supervisor and is based in Dubai as part of the Service Operations team. The role acts as a key link between customers, field service teams, logistics, procurement, finance and other internal departments, supporting operational efficiency, customer satisfaction and timely delivery of services. It sits within a dynamic, multicultural team.

Key responsibilities

• Coordinate and follow up with internal departments such as Service Operations, Logistics, Procurement, Supply Chain, Finance and Sales to ensure timely completion of service activities.
• Manage service documentation, customer records, work orders, service reports and invoicing requirements.
• Arrange and coordinate local and international shipments of spare parts, tools and equipment, liaising with freight forwarders, couriers, customs agents and logistics teams, and track shipments.
• Monitor order status and follow up on delays related to materials, shipping, documentation or approvals.
• Support technicians and service teams by coordinating schedules, service visits, access requirements and customer communications.
• Contact customers for documents, purchase orders, approvals and other information needed for service and invoicing.
• Follow up on outstanding invoices and payment documentation with the Finance team.
• Assist in resolving customer concerns and service issues, and track operational records, reports and service metrics.
• Identify opportunities to improve administrative processes, communication flow and service delivery.

Required profile

• Bachelor's degree in Business Administration, Supply Chain Management, Logistics or a related discipline.
• 4-5 years of experience in service coordination, operations coordination, logistics coordination, customer service or a similar role.
• Experience coordinating with multiple internal departments and external stakeholders in a fast-paced environment.
• Knowledge of shipping, logistics coordination, documentation management and order processing.
• Preferred: experience in a service, engineering, industrial, manufacturing, HVAC, Fire & Security or building technologies environment.

Required skills

• Strong organizational and planning skills, able to manage multiple priorities.
• Proficiency in Microsoft Office, especially Excel, Outlook and Word.
• Excellent verbal and written communication in English.
• Customer-service orientation, attention to detail and strong ownership of tasks.