QA Analyst 1 (UAE Nationals)

About the role

We are seeking a curious and detail‑oriented QA Analyst to help test and improve AI‑powered customer experiences for e‑commerce, including chatbots, voice AI and automated support agents.

Key responsibilities

• Contribute to test planning, effort estimation and change‑impact analysis for prompts, models and agent workflows.
• Design and execute functional, integration, API, exploratory, regression and smoke tests across UI, APIs, conversational flows and voice experiences.
• Evaluate AI responses for relevance, accuracy, safety, tone, consistency and proper escalation.
• Identify, reproduce and document defects, and support bug‑reporting and triage processes.
• Collaborate with AI engineers, product managers, designers and operations to prioritize testing activities.

Required profile

• Up to 1 year of hands‑on experience with functional, integration or regression testing.
• Strong analytical, problem‑solving and communication skills.
• Ability to work independently and within a cross‑functional, multi‑country team.
• Genuine interest in conversational AI and LLM‑based systems.

Required skills

• Python or JavaScript programming.
• SQL and database validation.
• Experience with automation frameworks for API, web or mobile testing.
• Hands‑on experience writing test cases and evaluating LLM/agent outputs.
• Fluency in written and spoken English and Arabic.