Quality Assurance Coordinator

About the role

As a Quality Assurance Coordinator at dnata Travel, you will plan, coordinate and implement quality management and improvement programmes, ensuring compliance with regulatory standards and high customer satisfaction.

Key responsibilities

• Conduct and compile process compliance audits, raise audit reports and follow up on corrective actions.
• Coordinate second‑party audits with business units and external providers to verify contractual conformance.
• Administer customer feedback, work with support teams to implement timely corrective actions.
• Review and update procedures, identify bottlenecks and suggest efficiency improvements.
• Provide technical and administrative support for training, audit preparation and management reviews.

Required profile

• Vocational or Diploma (12+2 or equivalent).
• Minimum 5 years of Quality Assurance experience, preferably in a large services or aviation environment.
• High level of computer literacy and strong administration and communication abilities.

Required skills

• Auditing
• Documentation
• Report writing
• Quality assurance

What we offer

• Attractive tax‑free salary.
• Travel benefits including discounts on flights and hotel stays worldwide.