Quality Control Executive – Lead Management

About the role

The Quality Control Executive will oversee the full lead management cycle, ensuring that marketing‑generated leads are captured, qualified, assigned, and followed up accurately in Zoho CRM. The role works closely with Marketing, Pre‑qualification, and Sales teams to maintain data quality and improve process efficiency.

Key responsibilities

• Monitor and verify that all leads are accurately recorded in Zoho CRM and conduct regular quality checks on lead data.
• Ensure pre‑qualification and sales teams contact, qualify, and update leads within defined timelines, escalating delays as needed.
• Track and report on unattended, delayed, or incorrectly assigned leads, identifying bottlenecks and recommending workflow improvements.
• Prepare regular performance, response‑time, and conversion reports for management.

Required profile

• Minimum 3 years of experience in quality control, lead management, sales or marketing operations.
• Strong attention to detail, analytical mindset, and ability to monitor multiple teams and processes.
• Excellent organizational and communication skills with a focus on meeting KPIs and deadlines.

Required skills

• Zoho CRM (or similar CRM platform) – hands‑on experience.
• Microsoft Excel or Google Sheets – reporting and data analysis.