Reception Supervisor – Automotive Service Center

About the role

The Reception Supervisor will oversee the front‑office operations of Al‑Futtaim Auto Center in Dubai, ensuring smooth interaction between customers, workshop staff and other departments. Reporting to the Service Manager, you will help drive customer satisfaction and operational efficiency.

Key responsibilities

• Collaborate with the Service Manager to implement the strategic plan and boost customer retention.
• Organise, direct and control site activities to exceed budget targets while optimising personnel and facility use.
• Supervise daily site operations, ensuring full utilisation of resources and compliance with legislation.
• Provide technical and process support to staff and customers to maximise the “Fix it Right” ratio.
• Maintain accurate stock and inventory levels, controlling daily spare‑parts issuance and coordinating replenishment.

Required profile

• Minimum 2 years experience as a Reception Supervisor or Manager in the automotive or insurance sector.
• Experience managing a team of 10‑15 employees and day‑to‑day operations.
• Degree in Mechanical Engineering or a related technical automotive field.
• Strong analytical, communication and interpersonal abilities with supervisory competence.

Required skills

• Proficiency in MS Office.
• Working knowledge of SAP (advantageous).