Recovery Agent - Car Rental

About the role

As a Recovery Agent you will be the front line of Milele’s recovery function for its car‑rental and Leasing‑to‑Own (LTO) business. You will track traffic fines, follow up on overdue payments and ensure customers and the fleet stay compliant with UAE traffic regulations.

Key responsibilities

• Download and update daily traffic fine details from Dubai Police and RTA portals, maintaining an accurate master tracker.
• Review pending and disputed fines, verify records and contact customers to secure timely clearance.
• Send Amber Alert notifications and reminders to customers with outstanding fines or dues.
• Follow up on overdue rental and LTO payments, escalating unresolved cases to the Recovery Lead.
• Process vehicle blocking/unblocking requests for non‑compliant customers.
• Create purchase orders and coordinate with Finance to confirm payments and ensure correct invoicing in Odoo.
• Maintain up‑to‑date tracker sheets reflecting fine and payment status.
• Respond to customer queries related to fines and recoveries professionally and promptly.

Required profile

• Strong organisational skills and attention to detail.
• Ability to manage multiple cases simultaneously and work under pressure.
• Good communication skills in English; Arabic or Hindi/Urdu a plus.
• Team‑player mindset with ownership of tasks.

Required skills

• ERP tracking systems
• UAE traffic regulations
• Odoo
• Microsoft Office