Relationship Manager – Business Banking (Rolex Tower)

About the role

Manage a set of existing Small Enterprise (SE) relationships and originate new SE relationships in business communities around branch locations. To achieve assigned financial and non‑financial objectives by meeting all borrowing and non‑borrowing needs of customers across target segments.

Key responsibilities

• Manage a set of existing Small Enterprise (SE) relationships and originate new SE relationships in business communities around branch locations.
• Meet all borrowing and non‑borrowing needs of customers across target segments (borrowers, transactors, depositors) to achieve financial and non‑financial objectives.
• Actively source new‑to‑bank customers and generate new business leads from walk‑in customers.
• Focus on relationship management and up‑selling, deep‑selling, cross‑selling other bank products.
• Seamlessly take over new relationships originated by DS and relationships downgraded by ME team using defined onboarding procedures.
• Identify opportunities to upgrade customers to ME category by profiling needs.
• Ensure quality and soundness of the SE portfolio through KYC reviews, due‑diligence monitoring, and anti‑money‑laundering procedures.