Relationship Manager – Concierge & Business Support Services

About the role

Smart Zone, a provider of corporate and business setup services in the UAE, is hiring a client-focused, sales-driven Relationship Manager in Dubai. The role promotes, sells and manages its concierge and business support services, combining sales, relationship management and service coordination so clients get a seamless experience from first consultation to service completion.

Key responsibilities

• Promote and sell concierge and business support services to new and existing clients, understand their needs and recommend suitable solutions.
• Follow up leads, convert inquiries into sales, meet monthly sales targets and identify upselling and cross-selling opportunities.
• Maintain client records, sales activities and pipeline updates in the CRM.
• Manage clients from onboarding through to service completion, collect and verify documents, and coordinate appointments for medical exams, biometrics, Emirates ID, embassy visits and other government requirements.
• Liaise with internal teams, PROs and external partners to deliver services on time, track progress and update clients at each stage.
• Handle client inquiries professionally and accompany clients to external appointments when required.
• Promote and manage services such as Golden Visa, employment visa, PRO services, document attestation, bank account opening assistance, accounting and tax services, trademark registration, office setup and virtual office services.

Required profile

• 2-3 years of experience in sales, relationship management, concierge services, customer service or client operations in the UAE.
• Experience in business setup, immigration, PRO services, corporate services or hospitality is an advantage.
• Proven ability to close deals, upsell and cross-sell.
• Good knowledge of UAE immigration procedures, ICP, MOHRE, visa processing and document attestation.
• Fluent English; additional languages are an advantage.

Required skills

• CRM systems and document tracking tools.
• Strong communication, negotiation and coordination skills.
• Organized, proactive and solution-oriented.

What we offer

• A high client-facing role with strong earning potential through performance incentives.
• Exposure to UAE corporate, immigration and concierge services and a diverse international client base.
• Career growth and professional development opportunities.