Reservations Manager - Holiday Homes

About the role

PlaceUp is looking for a Reservations Manager for its holiday homes business in Dubai. The role leads the reservations team and oversees the full booking process across all channels, combining team leadership with direct reservation handling, especially for VIP clients. It is a full-time, on-site position.

Key responsibilities

• Lead, train and manage the reservations team to ensure smooth daily operations.
• Create team schedules, shift rotations and task assignments to maintain coverage and efficiency.
• Manage property listings and booking calendars across multiple platforms (Airbnb, Booking.com, internal systems).
• Handle reservations directly, with a focus on VIP guests and special requests.
• Ensure high guest satisfaction through professional, friendly and solution-oriented communication.
• Monitor and improve team performance, booking accuracy and customer service standards.
• Collaborate with operations, housekeeping and marketing to deliver seamless guest experiences.
• Analyse booking trends and occupancy data and suggest improvements for revenue optimisation.

Required profile

• Proven experience in a reservations or guest services role, ideally in holiday homes, hospitality or property rentals.
• At least 2 years of experience leading or supervising a team.
• Strong organisational and time-management skills.
• Able to work independently, take initiative and solve problems effectively.
• Confident, optimistic and friendly, with a guest-first mindset.

Required skills

• Tech-savvy and familiar with booking platforms, calendars and channel managers.
• Excellent spoken and written communication skills.