Reservations Sales Agent (Arabic Speaker)

About the role

The Reservations Sales Agent will be the first point of contact for guests booking their stay at One&Only One Zaabeel. This position blends high‑level customer service with proactive sales, ensuring each reservation reflects the brand’s luxury standards while maximizing revenue across rooms and dining.

Key responsibilities

• Handle inbound and outbound reservation enquiries via phone and email.
• Process bookings for individual guests, corporate partners, travel agencies, and VIPs, adhering to rate structures and contracts.
• Upsell and cross‑sell rooms, dining packages, and ancillary services to meet revenue targets.
• Maintain accurate records in the property management system and ensure all guest information is up‑to‑date.
• Collaborate with front‑office, sales, and concierge teams to guarantee seamless guest experiences.

Required profile

• 1‑2 years of experience in reservations or a call‑center environment within luxury hospitality.
• Strong verbal and written communication skills; fluency in Arabic is highly regarded.
• Commercial awareness with a sales‑driven mindset.
• Flexible, reliable, and consistently professional demeanor.

Required skills

• Proficiency in Microsoft Office.
• Experience with reservation systems such as PMS or Synxis.

What we offer

• Opportunity to work with a dynamic luxury brand expanding rapidly.
• Supportive team environment focused on service excellence.
• Professional development and growth within the hospitality sector.