Retail Consultant - Precious Metals Investment

About the role

A well-established international organisation specialising in precious metals and wealth preservation solutions is looking for a professional, customer-focused Retail Consultant in Dubai. You will deliver an exceptional showroom experience, guiding walk-in customers and appointments through the investment process, building trust, presenting investment products and promoting additional wealth protection services.

Key responsibilities

• Welcome and qualify showroom visitors, referrals and appointments.
• Present investment-grade gold and silver bars, coins and branded products, explaining purity, certification, provenance and investment benefits.
• Explain live pricing, spreads, settlement procedures and market movements.
• Handle high-value transactions accurately and professionally, complete AML/KYC and source-of-funds documentation, generate invoices and keep transaction records.
• Cross-sell secure storage and buyback services and coordinate buyback requests internally.
• Maintain showroom presentation and comply with inventory security procedures.

Required profile

• 2-4 years of experience in premium retail, luxury jewellery, bullion, luxury watches or premium financial services.
• Experience handling high-value customer transactions and knowledge of AML and KYC procedures.
• Fluent English; Arabic and/or Hindi/Urdu highly preferred.
• Comfortable working with HNW clients and with troy weights, purity calculations and pricing spreads.

Required skills

• Excellent customer relationship and consultative selling skills.
• Strong numerical and analytical skills.
• Professional appearance and strong communication skills.

What we offer

• Base salary as per market standards and a 3% commission structure.
• Employment visa, medical insurance and annual air ticket.
• Product training and clear career progression.