Retail Sales Representative – Luxury Watches & Jewellery

About the role

The Retail Sales Representative is essential for generating sales and delivering a positive customer experience in a luxury watch and jewellery environment. The role combines customer service, store operations, and brand representation to maintain high standards and meet sales targets.

Key responsibilities

• Customer Service: greet customers with a smile, thank them on exit, provide accurate product information, assist in fitting rooms and follow up promptly.
• Sales and Store Operations: support daily opening/closing tasks, cover for the Store Manager when needed, train new staff on POS usage, meet weekly sales goals and participate in inventories.
• Store Standards and Compliance: keep the store clean and organized, ensure correct pricing and ticketing, adhere to dress code, and maintain cash‑wrap efficiency.
• Company Policies and Values: uphold brand image, attend all store meetings, follow company policies fully, be punctual and flexible, and collaborate well with peers and management.

Required profile

• High School diploma (required).
• 1–2 years of retail sales experience, preferably in luxury goods.
• Strong verbal communication and ability to handle some heavy lifting.
• Capability to stand for at least 8 hours per shift.
• Positive attitude toward merchandise, brand and company values.

Required skills

• Proficiency with Point of Sale (POS) systems.