Revenue Management Systems Officer

About the role

As a Product Specialist – Cargo Digital Systems, you will support the delivery, enhancement, and day‑to‑day evolution of Etihad Cargo’s digital platforms and commercial systems, focusing on the Cargo Booking Website, API integrations and internally developed applications.

Key responsibilities

• Prioritise and coordinate bug fixes, enhancements and new releases for cargo systems in collaboration with DT&I and cargo stakeholders.
• Support the delivery of enhancements, fixes, integrations and new features across Etihad Cargo digital platforms.
• Act as a key contributor to the Cargo Booking Website, handling feature enhancements, requirements gathering, testing and vendor coordination.
• Assist integration projects between cargo systems, customer platforms and third‑party applications.
• Design, coordinate and deliver small internal applications, automation tools and operational support solutions.
• Gather and document business requirements from commercial, revenue management, pricing, sales, operations, customs and ground handling teams.
• Translate requirements into user stories, functional specifications, acceptance criteria and process flows.
• Support backlog refinement, sprint planning, demos and retrospectives, and perform UAT, regression and validation testing.

Required profile

• Minimum 3 years of experience in digital product support, agile environments or related technical roles.
• Strong analytical and problem‑solving abilities with a good understanding of business processes in cargo or logistics.
• Ability to work closely with product owners, stakeholders, vendors and development teams.

Required skills

• React
• JavaScript
• APIs
• Power BI
• JSON
• Python
• SQL