Sales Coordinator – Maintenance

About the role

We are looking for an organised, customer‑focused Sales Coordinator – Maintenance to join our sales operations team in Ajman. The role supports the maintenance sales function by handling quotations, processing orders, and liaising with customers and service teams to ensure timely delivery of contracts and spare parts.

Key responsibilities

• Manage end‑to‑end order lifecycle for maintenance contracts, service agreements and spare parts, including order entry, validation, invoicing coordination and status updates.
• Prepare and review maintenance quotations, coordinate approvals and revisions with sales engineers and managers.
• Act as primary point of contact for customers on order status, contract renewals, service scheduling and minor technical queries.
• Collaborate with field service, planning and logistics to schedule maintenance visits, allocate resources and track job completion.
• Monitor spare‑parts availability, raise purchase requisitions and coordinate fulfilment with warehouses and suppliers.
• Maintain accurate records of contracts, service level agreements and renewal dates; support upsell activities.
• Keep CRM/ERP systems up to date with customer interactions, quotations, orders, service activities and invoicing information.
• Produce regular reports on order status, contract renewals, service call volumes and parts usage, highlighting risks and opportunities.

Required profile

• Strong attention to detail and ability to work under tight deadlines.
• Excellent communication skills, both written and verbal, with a customer‑service mindset.
• Proactive attitude and ability to collaborate with cross‑functional teams.

Required skills

• Invoicing processes
• Basic inventory control
• Data entry accuracy
• Order Management
• ERP systems
• System navigation skills
• CRM