Senior Account Director

About the role

We are seeking an experienced, commercially driven Senior Account Director to lead strategic client relationships and drive revenue growth across high‑value accounts in the United Arab Emirates. The role involves developing account strategies, coordinating cross‑functional teams and ensuring delivery of strong client outcomes.

Key responsibilities

• Lead and manage a portfolio of strategic, high‑value client accounts.
• Build and maintain trusted relationships with senior client stakeholders and decision‑makers.
• Develop and execute comprehensive account strategies and growth plans.
• Identify revenue‑growth opportunities, including upselling, cross‑selling and account expansion.
• Own account revenue, profitability, pipeline and commercial performance.
• Maintain accurate forecasts and CRM data.
• Lead strategic account reviews, business reviews and executive client meetings.
• Prepare and present account plans, proposals, commercial presentations and business cases.
• Negotiate contracts, renewals, pricing and commercial agreements.
• Manage complex client requirements and high‑level escalations.
• Coordinate Sales, Operations, Finance, Product, Marketing, Customer Success and other internal teams.
• Monitor account health, customer satisfaction, retention and service performance.
• Develop and implement customer‑retention and account‑development strategies.
• Support major tenders, proposals, partnerships and business‑development initiatives.
• Provide regular account‑performance updates and strategic recommendations to senior management.
• Mentor and support Account Managers and Account Executives.

Required profile

• Strong strategic account‑management and commercial leadership experience.

Required skills