Senior Customer Success Manager

About the role

Saviynt is looking for a dynamic Senior Customer Success Manager to act as a trusted advisor for its enterprise customers in the United Arab Emirates. You will align Saviynt’s AI‑powered identity platform with customers’ business objectives, driving adoption, satisfaction and long‑term value.

Key responsibilities

• Serve as the primary point of contact and advocate for assigned customers.
• Collaborate with the Sales team to ensure a seamless, customer‑focused onboarding and launch process.
• Cultivate strong relationships with stakeholders up to the C‑level, understanding their identity and access governance challenges.
• Provide expert advice on solutions leveraging the Saviynt product suite to achieve full business value.
• Partner with Product Development, Support and other internal teams to align roadmaps with customer objectives.
• Represent the voice of the customer in internal prioritisation and advocacy processes.

Required profile

• Proven experience in a customer success or client‑facing role, preferably at a senior level.
• Strong communication and relationship‑building skills with executive stakeholders.
• Ability to translate technical concepts into business outcomes.

Required skills

• Security and compliance requirements
• Compliance
• Process Improvement methodologies
• Cloud Architecture
• Cybersecurity