Senior Operations Associate – Grocery

About the role

Deliveroo is expanding its On‑Demand Grocery business in the UAE and seeks a Senior Operations Associate to lead daily store operations across multiple grocery sites in Dubai. The role combines hands‑on operational oversight with people management and data‑driven improvement.

Key responsibilities

• Lead and develop a team of Operations Associates, providing coaching, performance reviews and fostering a culture of accountability.
• Oversee daily store operations, conduct site visits, monitor KPIs (B10s, picking accuracy, fulfillment rates, cancellations) and ensure compliance with SOPs.
• Conduct regular operational audits, create site‑specific action plans and implement corrective measures.
• Prepare weekly and monthly performance reports and act as the main point of contact for site‑level escalations.
• Analyze performance data, support rollout of new initiatives and collaborate on strategic projects to improve efficiency.

Required profile

• 2–3 years of experience in grocery, retail or dark‑store operations, preferably multi‑site.
• Proven people‑management experience with a track record of driving performance.
• Strong analytical and problem‑solving abilities, able to turn data insights into actions.
• Excellent written and verbal communication skills and stakeholder management.
• Valid UAE driving licence and own transport (fuel allowance provided).

Required skills

• Proficiency with mobile/tablet tools and operational dashboards.
• Basic troubleshooting of store hardware.

What we offer

• 25 days annual leave plus public holidays.
• Comprehensive medical insurance.
• Annual flight allowance.
• Free Deliveroo Plus subscription and partner discounts.
• Enhanced maternity & paternity benefits and regular team events.