Senior Specialist Digital Change Management

About the role

The Senior Specialist Digital Change Management is a key member of ADNOC’s Digital Change Management team. The role partners closely with business functions to capture, prioritize and describe digital demands, acting as the primary interface between the business and digital delivery teams.

Key responsibilities

• Serve as a trusted advisor and primary point of contact for business lines, communicating IT services and capabilities.
• Plan and lead liaison between business functions and Group Digital & Cybersecurity teams, providing guidance and maintaining positive relationships.
• Develop recommendations for coordinated application project delivery across business units.
• Evaluate joint initiatives against corporate strategy to ensure convergence and measurable success.
• Support feasibility studies in the pre‑project phase to assess solution viability.
• Market digital solutions, run awareness campaigns and promote efficient utilization.
• Design and maintain communication programs to strengthen customer relationships.
• Define and standardize Digital change management strategy across group companies.
• Build and improve customer relationships through surveys, focus groups and benchmarking.
• Advise business lines on risks and benefits of existing and new technologies.
• Coordinate with internal Digital & Cybersecurity teams to develop multi‑year capability roadmaps.

Required profile

• Proven experience in digital change management and business liaison.
• Ability to act as a trusted advisor to senior business stakeholders.
• Strong communication skills for managing customer interactions and delivering awareness campaigns.
• Experience in evaluating initiatives against corporate strategy.
• Capability to develop and maintain multi‑year business capability roadmaps.

Required skills