Senior Supervisor – Community Management (National Talent)

About the role

We are looking for a Senior Supervisor to lead community management operations for Dubai Holding Community Management. The role focuses on delivering high‑quality service to owners and tenants across a portfolio of premium residential districts.

Key responsibilities

• Respond promptly to owner/tenant inquiries and complaints, ensuring effective resolution and high customer satisfaction.
• Investigate issues, follow up on actions, and escalate unresolved matters through proper channels.
• Educate residents on community rules and regulations to ensure compliance.
• Assist the Community Manager in coordinating with local authorities and addressing day‑to‑day community matters.
• Oversee timely collection of service charges and communicate any changes to residents.
• Support financial management activities to maintain sufficient funds for community services.

Required profile

• Minimum five years of experience in community, property or customer service management.
• Strong communication skills with the ability to handle resident relations professionally.
• Proven ability to work collaboratively with internal teams and external authorities.
• Detail‑oriented and capable of managing multiple community portfolios simultaneously.

Required skills

• Proficiency in Microsoft Office applications.