Service Manager - NME (f/m/d)

About the role

Join Rational AG's international team in Dubai as a Service Manager for the GCC markets. You will lead regional service teams, support technical queries, and ensure high service quality.

Key responsibilities

• Lead and develop regional service teams, providing direction, coaching and performance guidance.
• Develop service partners and networks, including technical support, training, warranty handling and strategic partner development.
• Provide consultation on technical questions, manage the service hotline and handle customer satisfaction surveys.
• Administer warranty notifications, installation services, and manage quality issues and reporting.
• Assess service partners, conduct field visits for training and feedback, and ensure clear governance of technical escalations.
• Support exhibitions, drive local service strategy aligned with global strategy, and monitor service KPIs using CRM tools.

Required profile

• Experience with professional kitchen equipment and technical service leadership.
• Background in electrician, electronic, mechatronic or similar engineering fields.
• Strong communication skills in English; Arabic is a plus.
• Proactive, customer‑oriented, self‑managed with a hands‑on mentality.
• Willingness to travel and a valid driver’s licence.

Required skills

• Proficiency with MS Office.
• Experience using Salesforce or other CRM systems.