Service Sales Specialist

About the role

ABB is hiring a Service Sales Specialist in Abu Dhabi, reporting to the Service Sales Manager. The role focuses on driving service sales processes, generating service sales opportunities and securing profitable sales within the assigned areas, with a daily focus on Installed Base (IB) penetration and selling the full Service product portfolio. The work model is onsite.

Key responsibilities

• Understand the channel strategy and pricing, prepare and review sales plans and propose recovery plans when needed
• Generate service sales leads and develop new market opportunities using market trends and potential new service portfolios
• Act as marketer and salesperson of ABB's service products and solutions at campaigns, trade fairs, exhibitions, conferences and customer meetings
• Execute the agreed sales plan with clear priorities, opportunity actions and recovery plans for potential order shortfalls
• Promote the full Motion Service portfolio, including motors and drives services, advanced services, long-term service agreements, energy-efficiency solutions, workshop services, connected services and digital offerings
• Qualify enquiries, interpret customer requirements, coordinate technical-commercial solutions and submit compliant, competitive offers
• Drive installed-base mapping for assigned accounts so assets are correctly linked to customer sites and service opportunities
• Coordinate with field service, motors and drives workshops, sales support, product specialists and global teams for a seamless customer experience
• Develop and grow service partners and authorized workshops in the assigned area through business reviews, capability plans and corrective actions
• Ensure sales activities comply with ABB policies, legal and ethical requirements, export controls, integrity standards and safety expectations

Required profile

• Bachelor's degree in electrical engineering or a related technical discipline
• Typically 5+ years of relevant experience in industrial service sales, technical sales or business development
• Proven experience selling motors and/or drives services
• Experience developing industrial or government customers in the UAE and Iraq and building relationships across technical, operational, procurement and management stakeholders
• Experience with motor and drive service portfolios, service agreements, modernization, energy efficiency or digital service solutions is strongly preferred

Required skills

• Ability to interpret technical specifications, shape solutions and manage multiple commercial opportunities
• Strong English communication, presentation, negotiation and stakeholder-management skills