Shopping Experience Assistant (Cashier)

About the role

The Shopping Experience Assistant at IKEA Dalma provides excellent customer service and support at the Info desk and the Returns & Exchange desk. The role covers cash transactions, customer needs, service bookings and smooth store operations, while ensuring policies are followed.

Key responsibilities

• Follow the SOP for cash handling and receive payments by cash, cheque, credit card, voucher or automatic debit.
• Compute and record transactions accurately, count and record the float before opening and after closing, and prepare daily, weekly and monthly reports for reconciliation and sales trend analysis.
• Greet customers, make sure shopping tools and catalogues are available, and provide bags and trolleys.
• Attend to customers quickly to minimise queues, handle routine complaints courteously and brief the Duty Manager on complaints needing management help.
• Keep the Returns & Exchange desk policy perceived as generous and quick, and use its information to spot and report product faults, safety or transport issues.
• Welcome customers at Smaland, explain the admission policy, keep children safe, and announce or page parents if issues arise in the playroom.
• Book IKEA services such as Home Delivery, Assembly and Measurement, and follow up on out-of-stock items in self-serve.

Required profile

• High school diploma.
• Minimum 2 years of experience in a similar customer service role.
• Ability to solve problems and handle routine customer complaints.
• Excellent English; Arabic preferred.

Required skills

• Proactive task management and customer focus.
• Excellent communication and interpersonal skills.
• Problem-solving skills to improve processes.