Site Manager – HOP

About the role

Deliveroo is looking for a Site Manager to lead its HOP (speedy grocery) operation in the UAE. You will be responsible for driving performance, customer satisfaction and cost efficiency across the site while ensuring a safe, clean and well‑stocked environment.

Key responsibilities

• Lead the site team and collaborate with the multi‑site manager to meet company objectives.
• Achieve KPI targets, optimise productivity and control personnel costs.
• Maintain high stock accuracy, manage inventory, conduct regular stock counts and supervise stock rotation to minimise waste.
• Ensure compliance with standard operating procedures, health & safety regulations and due‑diligence measures.
• Oversee accurate time‑keeping, break management and adherence to working‑time directives.
• Conduct internal health & safety audits and address any non‑compliance.
• Monitor customer feedback and implement improvements to the customer experience.
• Maintain positive relationships with external parties such as neighbours, landlords and contractors.

Required profile

• Proven experience leading operational teams in a fast‑paced environment.
• Strong ability to prioritise tasks, solve problems and drive results.
• Excellent communication and coaching skills to develop and motivate staff.
• Commitment to Deliveroo’s values and operational excellence.

Required skills

What we offer

• Opportunity to work in a high‑growth, innovative grocery delivery business.
• Dynamic, multicultural team environment.
• Potential for career progression within Deliveroo’s global operations.