Software Support and Implementation Engineer

About the role

A Software Support and Implementation Engineer is needed in Dubai, UAE. The role covers end-user software support, troubleshooting, system implementation and coordination with vendors.

Key responsibilities

• Provide software and application support to end users.
• Troubleshoot and resolve application and system-related issues.
• Assist with system implementation, configuration, testing and maintenance.
• Support users and coordinate with vendors on technical issues.
• Perform basic MS SQL queries and scripting.
• Assist with networking and infrastructure-related support.

Required profile

• 1-2 years of experience in IT Support, Software Support or Application Support.
• Good troubleshooting and problem-solving skills.
• Good communication and end-user support skills.
• Valid UAE driving licence; previous experience in POS systems or the retail/fuel sector is an advantage.
• Willingness to work on-call and in shifts for after-hours support.

Required skills

• Basic knowledge of MS SQL Server and SQL queries.
• Understanding of networking, servers, VPNs and infrastructure.
• Familiarity with application configuration and testing.