Strategic Account Manager – Remote, $200k/year

About the role

Trilogy is redefining enterprise renewals by placing AI at the core of its workflow. As a Strategic Account Manager you will lead the most valuable customer accounts, partnering with Fiona, the AI‑powered renewals agent, to focus on executive engagement, commercial planning, and high‑impact negotiations.

Key responsibilities

• Manage executive relationships and commercial discussions for critical enterprise renewal portfolios, including multi‑year contracts exceeding seven figures.
• Collaborate with Fiona, leveraging your expertise and customer insights to continuously improve the AI system’s autonomy.
• Assess customer health indicators, usage patterns, and risk factors to proactively secure successful renewal outcomes.
• Utilize Salesforce and AI‑driven workflows to maintain accurate forecasts, surface renewal risks early, and direct human intervention where it adds the most value.
• Translate insights from customer interactions into scalable enhancements that increase the effectiveness of the renewals infrastructure.

Required profile

• Proven experience managing enterprise renewals or retention for high‑value clients.
• Strong executive dialogue skills and ability to drive sophisticated negotiations.
• Strategic mindset with a passion for leveraging AI as a competitive advantage.
• Comfortable shaping future renewal models rather than maintaining legacy processes.

Required skills

• Salesforce

What we offer

• Competitive salary of $200,000 per year.