Support Agent - Gaming Community

About the role

ChillBase is an independent studio in the gaming industry working on One State, a social roleplay game. As a Support Agent you will help players with their questions and issues, report technical problems to the development team and give feedback on their experiences.

Key responsibilities

• Respond to user messages, questions and issues
• Assist players in resolving disputes
• Track and report technical issues to the development team
• Provide feedback to players on their issues

Required profile

• At least 2 years of customer support experience in IT or GameDev companies
• Familiarity with gaming communities and terminology
• English level C1-C2

Required skills

• Tools such as Zendesk and Usedesk
• Task trackers such as Asana, Trello, Jira or FlowFast

What we offer

• Growth opportunities, regular salary reviews based on performance and a promotion system
• Flexible hours with the option of taking days off
• Sick days without loss of pay and support in difficult life situations

To apply, use the careers portal; the process includes an HR interview, possible technical assessment and a final interview with the hiring manager.