Support Agent - Gaming Community

ChillBase

New

Mid 🇬🇧 English

Zendesk Usedesk Asana Trello Jira FlowFast

Job description

About the role

ChillBase is an independent studio in the gaming industry working on One State, a social roleplay game. As a Support Agent you will help players with their questions and issues, report technical problems to the development team and give feedback on their experiences.

Key responsibilities

Respond to user messages, questions and issues
Assist players in resolving disputes
Track and report technical issues to the development team
Provide feedback to players on their issues

Required profile

At least 2 years of customer support experience in IT or GameDev companies
Familiarity with gaming communities and terminology
English level C1-C2

Required skills

Tools such as Zendesk and Usedesk
Task trackers such as Asana, Trello, Jira or FlowFast

What we offer

Growth opportunities, regular salary reviews based on performance and a promotion system
Flexible hours with the option of taking days off
Sick days without loss of pay and support in difficult life situations

To apply, use the careers portal; the process includes an HR interview, possible technical assessment and a final interview with the hiring manager.

Questions fréquentes

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Published 3 days ago

Expires 1 month from now

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