Team Leader – Sales & Credit Card Acquisition

About the role

The Team Leader will head a group of Sales Executives responsible for acquiring new credit‑card customers. The role combines people management, sales target achievement, compliance oversight and customer‑service excellence.

Key responsibilities

• Lead, supervise and motivate a team of Sales Executives.
• Allocate sales territories and daily activities, monitor attendance, productivity and discipline.
• Conduct daily briefings, coaching sessions and performance reviews; mentor new joiners.
• Drive the team to meet monthly, quarterly and annual sales targets and develop strategies for market penetration.
• Monitor daily sales activities, ensure high‑quality applications and minimal rejections.
• Track individual and team performance against KPIs, analyse reports and implement corrective actions.
• Ensure compliance with bank policies, KYC and regulatory guidelines; verify documentation accuracy.
• Handle escalated customer issues, maintain strong relationships with customers and internal banking stakeholders.
• Coordinate with Operations, Credit Processing and Bank Relationship Managers to resolve pending documentation and ensure timely submission.

Required profile

• Bachelor’s degree or diploma (preferred).
• Experience in sales, preferably within banking or credit‑card acquisition.
• Strong leadership and people‑management capabilities.

Required skills

• Leadership
• Sales and negotiation
• Knowledge of banking products
• Understanding of KYC and banking compliance