Technical Advisor – Electric Vehicle

About the role

Al-Futtaim Automotive, the UAE partner of BYD, is seeking a Technical Advisor specialized in electric vehicles. You will act as the technical authority within the workshop, supporting Service Advisors and Technicians to ensure accurate diagnosis and first‑time fixes.

Key responsibilities

• Engage directly with customers to verify vehicle concerns and explain diagnostic findings.
• Perform vehicle inspections and road‑tests to confirm reported symptoms.
• Provide advanced diagnostic support and guide technicians through complex repair procedures.
• Collaborate with workshop staff to improve efficiency and maintain high customer satisfaction.
• Document diagnostic results and communicate repair solutions clearly.

Required profile

• Proven experience in automotive service environments, preferably with electric vehicles.
• Strong customer‑facing skills and ability to explain technical issues in simple terms.
• Detail‑oriented mindset with a focus on first‑time‑fix performance.
• Ability to work effectively in a fast‑paced workshop setting.

Required skills

• Expertise in electric‑vehicle diagnostic procedures.
• Familiarity with workshop diagnostic tools and equipment.