Assistant Manager, Customer Facing Supply Chain

About the role

The Assistant Manager, Customer Facing Supply Chain will act as the primary point of contact for Nestlé within a customer’s supply‑chain environment in Dubai. The role focuses on ensuring product availability on shelves, managing inventory efficiently, and strengthening the partnership with the customer to drive service excellence.

Key responsibilities

• Collaborate closely with the customer to understand their operations and ensure Nestlé products are available on shelves.
• Identify and resolve out‑of‑stock and availability issues at stores and distribution centres.
• Review and discuss KPI scorecards with the customer and Nestlé line managers on a monthly or quarterly basis.
• Maintain master data, including timely SKU listing, delisting and barcode updates in the customer’s database.
• Analyse demand deviations, re‑forecast using sales and historical trends, and coordinate with demand planners.
• Organise and chair key meetings, challenge assumptions and secure agreement on forecasts.

Required profile

• Minimum A‑level education; degree level preferred.
• 3‑4 years of experience in a supply‑chain function, preferably with exposure to customer service.
• Experience in sales or retail account management is advantageous.

Required skills