Business Development Officer – Personal Loan Sales

About the role

The Business Development Officer will focus on personal loan sales within the Retail Banking Group, driving revenue through outbound telesales and managing a portfolio of customers.

Key responsibilities

• Achieve assigned monthly KPIs.
• Direct telesales activities to meet sales targets.
• Maintain service standards and monitor performance to ensure productivity and efficiency.
• Manage relationships of the assigned portfolio through outbound channels, supporting personal loan sales and fulfillment.
• Generate revenue through personal banking personal loan sales.
• Provide end‑to‑end customer service, ensuring quality growth in earnings by penetrating target segments with optimal risk propositions.

Required profile

• Proven ability to meet monthly sales targets.
• Experience in telesales or outbound banking sales.
• Strong focus on service standards and performance monitoring.
• Capability to manage a portfolio of personal loan customers.
• Ability to deliver end‑to‑end customer service and drive revenue growth.

Required skills