Customer Care Associate (English & Arabic Speaker)

About the role

APM Monaco is seeking a bilingual Customer Care Associate to join its Dubai team. The role combines office‑based and remote work across a five‑day week, providing pre‑sales and after‑sales support to customers in both English and Arabic.

Key responsibilities

• Answer inbound customer calls and respond to email and live‑chat enquiries.
• Provide information and assistance for pre‑sales and after‑sales service.
• Coordinate daily with Logistics, After‑Sales Service and global boutiques.
• Follow up on offline store enquiries and resolve complaints.
• Undertake ad‑hoc projects assigned by the manager.

Required profile

• Minimum three years of experience in customer service or luxury retail.
• Fluent in Arabic and English; additional languages are a plus.
• Ability to work independently with minimal supervision.
• Proactive, patient and committed with strong communication skills.
• Immediate availability is highly preferred.

Required skills

• Proficiency with MS Office.

What we offer

• Dynamic, multicultural team environment.
• Opportunities for professional growth and development.
• Collaborative culture with open communication.
• Medical benefits, paid time off and generous employee discounts.