Front Desk Agent – Customer Service Role
Employeur non precise · Dubai
Job description
About the role
The Front Desk Agent will be the first point of contact for guests, providing a professional and friendly welcome. This role involves handling check‑in/check‑out, managing reservations, and addressing guest inquiries and complaints.
Key responsibilities
- Welcome and assist guests in a professional and friendly manner.
- Handle check‑in and check‑out procedures where applicable.
- Answer phone calls, emails and customer inquiries.
- Manage reservations, appointments and bookings.
- Handle guest requests and complaints professionally.
- Coordinate with housekeeping, maintenance and other departments.
- Maintain accurate records, reports and front‑desk documentation.
- Process payments and maintain billing records when required.
- Provide information about company facilities and services.
- Maintain a clean, organized and professional reception area.
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Published 1 week ago
Expires 1 month from now
38 views · 0 interested
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Employeur non precise
Dubai
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