Learning & Development Specialist – Retail

About the role

The Learning & Development Specialist will design, coordinate and monitor learning solutions for IKEA stores across the region, ensuring they align with business priorities, brand competence and the co‑worker journey.

Key responsibilities

• Translate business and training needs into annual and monthly learning plans that meet SLA commitments.
• Coordinate end‑to‑end delivery of classroom, virtual, blended and self‑learning formats, managing facilitators, buddies and learning resources.
• Drive learning engagement through campaigns, communication and social‑learning initiatives to achieve high participation and completion rates.
• Monitor delivery, certification and compliance, producing monthly dashboards and ensuring accuracy.
• Act as a learning consultant for line managers, HRBPs and regional L&D, supporting IDPs and performance cycles.

Required profile

• Diploma, Higher Diploma or equivalent in HR, L&D, Business or related field.
• 1‑3 years experience in Learning & Development, HR or people‑support roles, preferably in retail or multi‑stakeholder environments.
• Strong organisational, planning and follow‑up abilities.
• Excellent communication skills and ability to build relationships with managers, HR and co‑workers.

Required skills

• Proficiency with digital learning tools and platforms.
• Experience using Learning Management Systems (LMS) to track attendance, completion and certification.