Welcome Desk Talent Coach (Welcome Office)
W Hotels · Dubai
Job description
About the role
The Welcome Desk Talent Coach supports guests during check‑in, manages payment and key issuance, and ensures a smooth welcome experience. The role also acts as a coach for front‑desk staff, promoting fair treatment and high service standards.
Key responsibilities
- Process guest check‑ins, verify identity, assign rooms, and issue keys while handling all payment types.
- Maintain accurate guest accounts, enter Marriott Rewards information, and ensure rates match market codes.
- Compile daily reports, cashier and closing reports, and manage cash handling and bank drops.
- Notify Loss Prevention/Security of any theft reports and follow accounting procedures.
- Assist management in training, evaluating, counseling, and coaching front‑desk employees, fostering a positive work environment.
Required profile
- High school diploma or GED equivalent.
- At least 1 year of related work experience.
- At least 1 year of supervisory experience.
Required skills
- POS systems
- Computer systems
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Published 2 weeks ago
Expires 1 month from now
37 views · 0 interested
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W Hotels
Dubai