Account Manager - Arabic/Hindi Speaker

About the role

Talabat, part of the Delivery Hero Group, is hiring an Account Manager in Dubai who speaks Arabic and/or Hindi. You will manage and grow relationships with restaurant and vendor partners, acting as their main point of contact to help them optimise their presence on the platform, grow their sales and stay satisfied.

Key responsibilities

• Build and maintain long-term relationships with restaurant and vendor partners, ensuring high satisfaction and retention through proactive communication and support.
• Analyse sales, operational and engagement data to find improvements in menu performance, pricing, promotions and delivery logistics, and share actionable recommendations.
• Hold regular business reviews to agree on results, opportunities and growth plans.
• Identify growth opportunities such as upselling services, cross-promotions and improving partner performance.
• Help partners optimise content such as menu structure, images and delivery times, and recommend and coordinate marketing campaigns and promotional offers.
• Work with Marketing, Logistics and Operations teams to resolve partner issues quickly, and support onboarding and campaign execution.
• Negotiate and renew commercial agreements, and ensure partners meet service-level agreements and operational standards.

Required profile

• Bachelor's degree in Business, Marketing or a related field.
• 2-5 years of experience in account management, sales or partner success; experience in food tech, FMCG or e-commerce is a plus.
• Must be living in or willing to relocate to Abu Dhabi.
• Excellent communication, negotiation and interpersonal skills, with a customer-first mindset.

Required skills

• Strong analytical skills, comfortable with data dashboards.
• Proficiency with Excel and Google Sheets to analyse performance.

What we offer

• Sponsored healthcare and gym memberships.
• Professional and personal growth opportunities.
• Diverse and inclusive workplace.
• Company events, cultural outings and sports activities.
• Daily perks such as fresh fruit, coffee in lounges and wellness rooms.