Administrative Services Representative (UAE Nationals)

About the role

Cigna is looking for an Administrative Services Representative (UAE nationals) in its Dubai office, reporting to the Manager – Government Relations and Administration within the Administration department. The role is the first point of contact for the company and provides administrative support across the organisation, handling the flow of people and ensuring receptionist duties are accurate, high quality and delivered on time.

Key responsibilities

• Greet, welcome, direct and announce visitors appropriately.
• Answer, screen and forward incoming calls, giving basic information when needed.
• Maintain the register of distribution of external and internal mail, deliveries and couriers.
• Coordinate with drivers and office helpers to collect letters and documents from the post office and hand them to insurance companies.
• Receive letters, documents and faxes and arrange their distribution or hand them to the right departments.
• Control access and visitor logs, acting as gate-keeper so only designated visitors enter.
• Update appointment calendars and schedule meetings and appointments.
• Source suppliers when needed.
• Perform clerical receptionist duties such as filing, photocopying, collating and faxing.
• Direct office helpers to ensure the health and safety of employees on the same floor.
• Replace administration staff during their vacations, rotate jobs and take on other duties and cross-functional projects as assigned.

Required profile

• Bachelor's degree from a reputable university.
• 1-2 years of experience in administration and reception.
• Basic knowledge of the healthcare and insurance industries.
• Excellent command of English; Arabic is a plus.
• Service-oriented, team player with customer service aptitude, tactful and discreet with confidential information.
• Ability to work under pressure.

Required skills

• Computer literacy.
• Excellent oral and written communication skills.