Aftersales Manager

About the role

The Aftersales Manager will lead the end‑to‑end service centre operations in the UAE, ensuring a premium customer journey that aligns with EXEED’s global brand standards.

Key responsibilities

• Oversee service centre operations, managing workshop capacity, technician productivity and turnaround times.
• Drive financial performance by monitoring labour sales, parts sales, absorption rate and service retention growth.
• Own customer satisfaction metrics (CSI, NPS) and handle high‑level escalations with transparent communication.
• Ensure technical and warranty compliance, improving first‑time‑fix rates and adhering to OEM policies.
• Recruit, coach and develop service advisors, controllers and technical staff, fostering a customer‑focused culture.

Required profile

• 8–12 years of automotive aftersales experience, including 4–6 years in a senior service leadership role.
• Proven track record with premium or luxury automotive brands, preferably Chinese brands such as EXEED, Chery, Geely or BYD.
• Strong customer‑first mindset with high emotional intelligence.
• Demonstrated operational and financial acumen, managing KPIs, costs and workshop efficiency.
• Excellent leadership and talent‑development skills.

Required skills

• Proficiency with Dealer Management Systems (DMS) and digital platforms for online booking and performance reporting.