AVP Trade Support – Dealer Assist & Data Readiness

About the role

The role supports the VP & Head of GM MO Trade Support by managing day‑to‑day Dealer Assist and Data Readiness activities across Global Markets products, ensuring Front Office sales and trading desks receive timely, accurate operational support. It coordinates client ready‑to‑trade activities, product activation, counterparty setup and data dependencies from a Trade Support perspective.

Key responsibilities

• Execute and coordinate daily Dealer Assist activities, handling Front Office request intake, triage, prioritisation and follow‑up across assigned products and desks.
• Coordinate client onboarding and ready‑to‑trade activities with KYC, Credit, Compliance, Documentation, Reference Data and Operations, tracking dependencies and escalating blockers.
• Support static and reference data readiness, performing completeness checks and working with Reference Data, Technology and Market Risk to resolve data‑quality issues.
• Provide T0 trade support, including non‑economic booking assistance, enrichment follow‑up, allocation support and trade‑flow coordination, and escalate urgent items.
• Monitor affirmation, confirmation and settlement‑readiness items, ensuring required data and account setups are complete or escalated.
• Maintain service trackers, request logs and operational dashboards, preparing inputs for reporting and KPI analysis.
• Identify process improvement opportunities, participate in UAT, workflow design and automation initiatives to enhance service quality and scalability.
• Coach and support team members, promote knowledge transfer and assist in succession planning and cross‑training across product lines.