Bellman – Guest Services

About the role

AccorHotel is looking for a friendly, customer‑focused Bellman to create exceptional first and lasting impressions for guests at Novotel & Adagio Premium Dubai Al Barsha. You will be the first point of contact, assisting guests from arrival through departure and ensuring a warm, attentive experience.

Key responsibilities

• Greet and welcome guests with a professional demeanor upon arrival.
• Assist with luggage handling during check‑in and check‑out, escorting guests to their rooms.
• Provide information on hotel amenities, local attractions, dining options and transportation.
• Maintain a clean, organized lobby and ensure luggage carts are available and in good condition.
• Support valet parking services when required and collaborate with front‑desk staff for smooth operations.
• Respond promptly to guest requests, handle special errands, and ensure proper tagging and secure storage of luggage.

Required profile

• Previous experience as a bellman or in hospitality is preferred.
• Excellent interpersonal and customer‑service skills with a friendly, approachable demeanor.
• Strong physical fitness to handle luggage and stand for extended periods.
• Fluency in English; Arabic or additional languages are a plus.
• Professional appearance and attention to grooming and uniform standards.
• Flexible availability for evenings, weekends and holidays.
• Valid UAE driver’s license for potential valet duties.