Billing & Dispute Management Analyst (Order-to-Cash)

About the role

A leading healthcare and medical devices organisation in Dubai is looking for a Billing & Dispute Management Analyst. The role ensures timely and accurate invoice submissions, manages customer disputes, supports collections and keeps Finance, Commercial, Customer Service, Supply Chain and external customers aligned. It is central to optimising the order-to-cash process and complying with UAE customer invoicing requirements.

Key responsibilities

• Validate invoices and supporting documents before submission through customer and government portals.
• Manage invoice uploads, credit notes, proof of delivery and invoice acceptance workflows.
• Monitor and reconcile outstanding invoices between ERP systems and customer portals, and investigate rejections.
• Maintain trackers for invoice submissions, disputes, aging reports, ownership and resolution status.
• Resolve customer disputes on pricing, deliveries, quantities, documentation and taxation.
• Support collections by following up on pending invoices and disputed receivables, and make customer visits when needed.
• Work with Customer Service, Commercial, Supply Chain, Logistics and Finance to improve cash collection.
• Prepare monthly reports on dispute trends, invoice status, risks and improvement opportunities.

Required profile

• Bachelor's degree in Finance, Accounting, Business Administration, Supply Chain or a related field.
• Minimum 3-5 years of experience in Accounts Receivable, Billing, Order-to-Cash, Customer Service or Finance Operations.
• Experience with UAE government and private customer invoicing portals.
• Fluency in English and Arabic preferred.

Required skills

• Strong understanding of billing, collections, dispute management and order-to-cash processes.
• Knowledge of SAP or similar ERP systems.
• Advanced Microsoft Excel and Microsoft 365.
• Analytical, communication, stakeholder management and problem-solving skills.