Business Performance & Reporting Officer (Outsource)

About the role

The Business Performance & Reporting Officer will lead performance monitoring and management reporting for Customer Segments, ADIB@Work, Liabilities and Takaful. The role provides visibility, portfolio analysis and decision support to senior retail banking leaders.

Key responsibilities

• Design, develop and maintain automated management reporting solutions, executive scorecards and performance monitoring interfaces.
• Produce regular and ad‑hoc reports on portfolio performance, acquisition, balances, payroll activity, product penetration and campaign outcomes.
• Support business planning, target tracking and performance discussions by translating requirements into structured reporting solutions.
• Act as liaison for reporting platforms, system enhancements and automation initiatives, handling requirements gathering, UAT and post‑implementation support.
• Ensure reports are accurate, timely and backed by reconciliation and control checks, maintaining documentation for definitions and governance.

Required profile

• Minimum 5 years of experience in banking, insurance, wealth, business performance or management reporting.
• Strong understanding of retail banking products, customer segments, liabilities and Takaful activities.
• Excellent communication, presentation and stakeholder‑management skills.

Required skills

• Advanced proficiency in Microsoft Excel.
• Experience with Power BI and other reporting platforms.
• Knowledge of workflow automation tools and ability to build automated reporting solutions.