Business Support Manager, dnata Travel

About the role

As Business Support Manager at dnata Travel, you will take a senior commercial lead in shaping and driving the sales strategy for Peninsula Hotels across dnata Travel business units and within the GCC travel trade. The role defines commercial priorities, influences partners and leads the execution of strategic and tactical initiatives to grow revenue, deliver profit targets and expand market share. It is a highly visible, commercially focused position based in Dubai.

Key responsibilities

• Lead and optimise sales performance across dnata business units, regions and the GCC travel trade, using performance insights to identify opportunities and address underperformance.
• Own the annual sales planning process for key accounts across source markets, setting ambitious but commercially sound targets.
• Provide leadership and direction to the sales team, setting clear commercial priorities and ensuring high-quality support across business units, key accounts and trade partners.
• Shape the sales activation approach for Peninsula Hotels so frontline teams and travel partners have the knowledge, campaigns and booking tools needed to sell the portfolio.
• Use sales and market insight to inform commercial decisions and develop targeted sales and marketing programmes for priority accounts and markets.
• Oversee operational and reservation escalations across business units and trade partners, resolving issues and protecting key relationships.
• Champion improvements to the end-to-end booking experience and strengthen processes across dnata Travel and the travel trade.
• Represent the business in the market, leading strategic sales calls, international sales trips, roadshows, exhibitions and FAM trips.

Required profile

• Bachelor's degree and 5+ years' experience in the travel industry, with significant commercial, sales or business development experience in a complex travel environment.
• Proven success building, influencing and sustaining senior relationships across the travel trade and wider industry.
• Strong geographical and tourism industry knowledge, and excellent written and verbal English at an executive level.
• Deep knowledge of the Middle East travel market, ideally gained in the hotel, airline or wider travel sector.
• Experience across multiple markets or international sales channels, and a track record of using sales data and market intelligence to drive growth.

Required skills

• Commercial leadership, influencing and negotiation capability with senior internal and external stakeholders.
• Ability to make sound decisions with a high degree of autonomy in dynamic markets.

What we offer

• An attractive tax-free salary.
• Travel privileges with discounts on flights and hotel stays worldwide.