Call Center Agent – Arabic Speakers
TASC Outsourcing · Doubaï
Job description
About the role
We are looking for a bilingual Call Center Agent who can communicate fluently in Arabic and English. The successful candidate will handle inbound and outbound customer interactions, ensuring a high level of satisfaction through clear communication and effective problem‑solving.
Key responsibilities
- Answer incoming calls and respond to customer inquiries professionally.
- Make outbound calls for follow‑ups when needed.
- Provide accurate and complete information using company tools.
- Handle complaints calmly and offer solutions within set timelines.
- Keep records of interactions, process customer accounts, and file documents.
- Follow company procedures and guidelines.
- Escalate issues to the appropriate department when necessary.
- Meet individual performance targets and support overall team goals.
Required profile
- High school diploma or equivalent; further education is a plus.
Required skills
- Fluency in Arabic and English (spoken and written).
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TASC Outsourcing
Doubaï
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