Call Center Agent – Customer Service Desk
We One · Doubaï
Job description
About the role
The Call Center Agent will ensure smooth, efficient and consistent operation of the Customer Service Desk at Dubai Holding Malls. You will deliver exceptional service, handle inquiries, manage cash transactions and support various value‑added services while maintaining high standards of presentation.
Key responsibilities
- Handle incoming telephone calls, respond to general inquiries and provide accurate information about promotions and mall facilities.
- Maintain comprehensive knowledge of the property, its attractions and services, and keep mall directories up to date.
- Resolve customer complaints following established policies and record all service requests, inquiries and complaints accurately.
- Prepare and reconcile shift cash transactions, manage gift‑wrapping, stroller and wheelchair rentals, and oversee lost‑and‑found and childcare services.
- Support the Customer Service Team during busy periods, perform meet‑and‑greet duties for tour groups and school visits, and ensure the desk and brochure racks remain clean and well‑stocked.
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Published 5 hours ago
Expires 1 month from now
1 views · 0 interested
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We One
Doubaï