Call Center Agent – Guest Services
The Ritz-Carlton · Abu Dhabi
Job description
About the role
The Call Center Agent provides front‑line telephone support for guests at The Ritz‑Carlton Abu Dhabi, Grand Canal. You will answer, record, and process guest calls, ensuring timely and accurate communication while delivering the brand’s high service standards.
Key responsibilities
- Answer, log and process all guest calls, requests, and concerns, operating the telephone switchboard.
- Handle wake‑up calls, screening, do‑not‑disturb, call forwarding, conference calls, TDD relay, and non‑registered guest calls.
- Relay messages accurately and activate/deactivate guest room message lights as needed.
- Assist guests with internet access and transfer technical issues to the provider’s support line.
- Test communications equipment, dispatch bell or valet staff, and follow up to ensure guest satisfaction.
- Maintain confidentiality, adhere to company policies, and present a professional appearance.
Required profile
- High school diploma or G.E.D. equivalent.
- No prior related work experience required.
- No supervisory experience or specific licenses required.
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Published 3 hours ago
Expires 1 month from now
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The Ritz-Carlton
Abu Dhabi
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