Call Center Executive (Emiratized)
First Abu Dhabi Bank · Abu Dhabi
Job description
About the role
The Call Center Executive will serve FAB customers by providing product and service information, resolving issues, and ensuring a high‑quality experience. The role requires a strong team spirit, motivation, and a friendly environment while maintaining the bank’s financial and reputational integrity.
Key responsibilities
- Attend to incoming calls and deliver excellent service within quality guidelines.
- Handle and resolve customer complaints up to the defined authority limits, escalating when necessary.
- Recommend suitable products or services by analysing customer needs and collecting relevant information.
- Achieve inbound/outbound call quality targets and maintain high customer‑satisfaction scores.
- Generate new prospects, leads and upsell FAB products.
- Maintain accurate customer records, update service requests and ensure data confidentiality.
Required profile
- High School diploma (minimum qualification).
- 0–2 years of relevant experience in the banking sector.
- Strong communication skills in English and Arabic, with proven customer‑service abilities.
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Published 1 week ago
Expires 1 month from now
27 views · 0 interested
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First Abu Dhabi Bank
Abu Dhabi