Channel Manager – Drive Partner Growth in Dubai

About the role

The Channel Manager is responsible for developing the sales strategy, recruiting partners, overseeing account profiles and expanding market share in Dubai. The role involves monitoring competitors, managing reseller relationships and coordinating channel activities with the marketing team.

Key responsibilities

• Define and implement the channel strategy and roadmap for the assigned service/product line.
• Lead partner relations in line with company management and strategy.
• Develop and maintain relationships with new and existing channels/clients to expand sales.
• Build and maintain a solid channel/customer database, analyse data and develop metrics.
• Specify market requirements for current and future services/products through market research and customer visits.
• Execute and supervise the entire sales cycle from quotation to collection.
• Track credit and payment performance, review outstanding settlements and manage resolutions.
• Generate long‑term revenue and profitability for the entire service/product line.
• Secure high engagement and support for channel partners and address queries efficiently.
• Develop accurate sales forecasts and market development reports.
• Promote the services/products and the company within the region.
• Oversee implementation of targeted programs and marketing activities, monitor progress and provide recommendations.
• Utilise Salesforce.com CRM for leads, opportunity and deal registration management.

Required profile

• Bachelor’s degree in Sales and Marketing or a related field.
• 5–7 years of experience in channel expansion or channel management.
• Experience managing and developing partners across the Gulf region (preferred).
• Hands‑on experience with Microsoft Azure.
• Willingness to travel as required.

Required skills

• Microsoft Azure
• Salesforce.com CRM