Client Advisor

About the role

Hermes is seeking a Client Advisor to join its boutique in Abu Dhabi. The role focuses on delivering exceptional, personalized service to clients, building lasting relationships, and representing the brand’s heritage and craftsmanship.

Key responsibilities

• Welcome clients warmly, engage sincerely, and create a comfortable atmosphere through genuine conversation.
• Present product features and benefits tailored to client needs, sharing the stories behind each item.
• Maintain client relationships by contacting current and potential customers, informing them of new products and services.
• Oversee visual merchandising, ensuring the store is correctly stocked, products are properly stored, and displays are attractive.
• Handle administrative tasks related to sales, exchanges, returns, and repairs, and support ad‑hoc projects assigned by store management.
• Collect client feedback, propose ideas for improving store operations, and contribute to cross‑selling across product categories.

Required profile

• Previous experience in luxury retail, premium hospitality, or high‑end customer service environments.
• Strong clienteling and relationship‑building abilities with a proven track record of meeting sales targets while maintaining service excellence.
• Good understanding of luxury products, craftsmanship, and brand heritage.
• Ability to work collaboratively within a boutique team and uphold Hermès values.