Client Service Relationship Team Manager
Citi · Doubaï
Job description
About the role
The Client Service Relationship Team Manager leads a Customer Service team in the UAE, ensuring high‑quality service delivery and meeting productivity targets. The role focuses on performance management, risk assessment, and driving continuous improvement.
Key responsibilities
- Resolve complex, high‑impact customer issues and assess organizational risk.
- Evaluate team performance, recommend promotions, pay adjustments, hiring or terminations.
- Develop leaders through mentorship, succession planning and skill‑building initiatives.
- Drive innovation and process improvements to eliminate friction points.
- Recruit, hire and build a high‑performing team, fostering collaboration and motivation.
Required profile
- 5‑8 years of relevant experience, including people‑management responsibilities.
- Intermediate to senior level experience in a call‑center or customer‑service environment.
- Bachelor’s degree or equivalent experience.
Required skills
- Project management
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Citi
Doubaï
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